It lives in the shower and has held up very well
This review is for customer service. My package was very delayed and then arrived with evidence of tampering, none of which was their fault. However, because of the volatility surrounding anything related to Palestine, I messaged to inform them of the situation (with pics) and that I was uncomfortable opening and/or using the contents of the package as is, worried someone messed with it. The first person to reply was very kind and understanding and offered to replace or refund the soap immediately (stating my safety and peace of mind were top priorities) but then the manager jumped in and demanded I open the box first and send them pictures for their insurance before anything can be done, completely ignoring my concerns. I offered to send the package back untouched so they can inspect it themselves and submit whatever they needed to insurance but it seems the manager preferred I take on that risk. I refused to put my safety at risk for $36 worth of soap and told them to keep my money as a donation whilst also offering to send the package back before discarding but I never heard from them again. All of this was happening as I was mourning a loss so it made everything worse. They lost a lifelong customer but I still wish them well.
I’ve ordered two keys soap many times before (through third party sellers) as a way to support Palestine and really like it. So the soap itself is great based on past experience with other retailers.